Refund policy

Workshop Cancellation Policy (all workshops, unless otherwise noted below):

Due to the custom nature of our studio, registration fees are non-refundable.  Registration cancellations made at least 7 days in advance of a workshop will be subject to a $20 transfer fee and granted a class credit for a future workshop (to be used within 30 days).

Ex: Saturday 6:00 workshop, cancellation would be needed the Saturday before by 6:00 PM (we are sorry for the inconvenience, but it is often difficult to fill seats at the last minute). 

Late Notice Cancellation (all workshops, unless otherwise noted below):

Any notice given less than 7 days prior to a workshop is non refundable. Guests can opt to pick up the materials within 3 days (a $10 kit packaging fee will apply).  

Returns

Due to the nature of our business, we do not accept returns or refunds at this time.  Any questions, please contact us at beth@jbzcreations.com.

Refunds

JBZ Creations creates each piece ordered on a made-to-order basis.  The creation process does typically begin as soon as an order is received.  As such, we do not offer refunds.  Any questions, please contact us at beth@jbzcreations.com.

Lost/Damaged Package & Missing Items Process

Your shipment must be inspected within 48 hours for damage or missing items, and JBZ Creations must be notified immediately via email. If we do not receive prompt notice of damage or missing items within 48 hours of receipt, the customer accepts responsibility for the condition and contents of the package.

Please contact us at beth@jbzcreations.com to initiate the process of locating your package, handling any damaged materials claims, or sending out missing items.